BLOGS AND TALKS
A selection of some useful stuff and some shameless self-promotion. You can read all my blog posts on my Medium page
MODERATING UX RESEARCH WITH ZOOM
This post explains all the various setups you can use with Zoom video-conferencing software in order to moderate, record and allow observation of user research.
COMMUNICATING UX ISSUES WITH COMICS
This is a post I wrote on Medium about how using comic strip to communicate elements of a user experience can sometimes be better than video clips. It includes a link to the templates which let you drag and drop to create your own comic strips.
TALK: NEVER STOP TALKING TO USERS
I gave this talk at Product Tank Edinburgh in August 2017. I had planned to do a different talk until it was publicly announced that this would be the subject. So I rewrote the talk the night before giving it. You would never know...
GETTING REAL ABOUT DELIGHTFUL DESIGN
I wrote this post on UXPlanet. It addresses what I see as the growing belief that UX is about making things look nice and trying to bedazzle users with transitions. The truth is that people are generally just trying to get stuff done when the use technology. If your thing allows them to do something they are struggling with then it can often get away with being quite ugly in fact.
TALK: A RANDOM COLLECTION OF TIPS ABOUT USABILITY TESTING
I gave this talk at the first ever Northern UX Conference. It's aimed at anyone who needs to run usability tests but isn't a professional researcher. The advice is more practical than theoretical.
HOW BIG IS YOUR CARROT?
I wrote this on my personal Medium page. It discusses how users have varying levels of perceverance in using a product depending on the problem it is solving for them.